Summary: Perform on-site and remote troubleshooting, diagnosis, and resolution for servers, networked systems, operating systems, computer hardware, software applications, wireless voice and data, closed circuit systems, network copiers, network components, printers, Smart devices, IP telephony, interactive media devices, and miscellaneous peripherals. Respond to incident tickets to provide crisis management to ensure the stability, integrity, and efficient operation of all CMS systems. Help implement technology projects involving district-wide computers, interactive media devices, printers, smart devices, software installations, etc. to promote student achievement and continuously meet Strategic Plan 20XX goals. Deploy disk images and software packages for multiple desktops and laptop models for all CMS departments. Support of CMS software and hardware.
(1) provides technical support and expertise for computer workstations, servers, networked systems, operating systems, software applications, wireless data and voice equipment, and video systems in schools and administrative sites (over 32,000 computers, 300 servers, 165 sites);
(2) response to assignments involving the installation, repair, maintenance, and operation of computer hardware, software applications, and networking and technology systems
(3)works closely with Technology Services staff, school-based technology coordinators, contractors, technology vendors, teachers and staff to maintain an instructional and administrative focus for computer workstations and technology systems, address school technology needs, build awareness, meet computing objectives, establish project plans and timelines, maximize operation time and prevent system failures.
A. COMPUTING AND NETWORKED SYSTEMS
Responds to assignments involving the installation, repair and on-going operation of computer hardware equipment, software applications, wireless data and voice equipment, video systems, and peripherals.
Provides complete problem resolution: diagnosis, identification of alternatives, cooperative solution selection with school representative(s), solution installation, debugging, user training if needed, quality assurance and timely follow up to confirm resolution.
Repairs and restores correct functioning of school computer networks and workstations.
Installs software upgrades and patches to insure maximum functionality and uptime.
Provides technical support and assistance to end-users, either on-site, remotely, or by telephone.
Communicates needs to other CMS departments or contractors who may be required to complete solutions.
Keeps school administration and other CMS departments informed on progress.
Provides crisis management for major outages that could seriously affect educational performance.
Participates in staff meetings to plan and coordinate the work of the department.
Re-images machines both remotely and locally.
Provides onsite repairs of laptops, printers, and other technology equipment.
B. SCHOOL COMPUTING
Coordinates efforts of groups who may be needed to insure educational goals are met:
Communicates school needs back to Technology Services leadership.
Performs needs assessments.
Advises Principals and Schools-Based Technology Coordinators on hardware and software needed to fulfill their computing objectives.
Coordinates with Instructional Technology staff and School-Based technology Coordinators to address school technology needs, build awareness, meet computing objectives and establish project plans and timelines.
Works with Technology Services staff, school-based technology coordinators, consultants and contractors, computer technology vendors, teachers and staff to maintain an instructional and administrative focus for computer workstations and technology systems, to maximize operation time and to prevent system failures.
Data cabling department
Contract system engineering firm
Enforces software licensing and other CMS standard procedures.
Remains technically current and up-to-date by attending training meetings, pursing certifications and participating in conferences and seminars.
Responds to special assignments of involving installation, problem resolution, and troubleshooting.
Bachelor’s Degree or seven years experience in Network and Workstation Management supporting Microsoft and/or Novell environments.
Two years experience in Network and Workstation management Microsoft and Novell environments with a Bachelors Degree.
In compliance with Federal Law, Charlotte - Mecklenburg Schools administers all education programs, employment activities and admissions without discrimination against any person on the basis of gender, race, color, religion, national origin, age or disability.